DHANOA DIGITAL ADVISORY PRIVATE LIMITED believes in helping its customers as far as
possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them. - DHANOA DIGITAL ADVISORY PRIVATE LIMITED does not accept cancellation requests for
perishable items like digital assets, plugins or ready made scripts etc. However, refund/replacement can be made if the customer
establishes that the quality of product delivered is not good like plugin/script/software/app/website is not working or it has errors that are not able to be fixed in those conditions we try to fix the errors within 72 hours if we fail to fix we will process your refund. - In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within Only same day days of receipt of the products. In case you feel
that the product received is not as shown on the site or as per your expectations, you must bring it to the
notice of our customer service within Only same day days of receiving the product. The Customer
Service Team after looking into your complaint will take an appropriate decision. - In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the DHANOA DIGITAL ADVISORY PRIVATE
LIMITED, it’ll take 1-2 Days days for the refund to be processed to the end customer.
Need help?
Contact us at support@dhanoadigitaladvisory.com for questions related to refunds and returns.
